If the video you’re trying to watch is not unavailable, fret not. Here are eight working methods that will make the show or movie available for you. Or, you will at least be able to pinpoint the problem and consider taking proper steps to resolve them. All the methods mentioned below will tackle a different situation. Therefore, if you are already sure of the issue, choose the solution accordingly.

Restart Your Device or System

It should effectively refresh your app, and you will be able to stream without any issues. Read further if the problem persists.

Enable/Disable VPN Connection

You should be able to stream effortlessly now. Additionally, if the content you want to watch isn’t available in your country/region, you can use a VPN to make that video available for you. Please read our detailed guide on changing your Prime Video country to know how to watch titles unavailable in your region.

Add a Show to The Watchlist

Then search for the show you want to watch and click on the “plus icon” or the “Add to watchlist” button to continue.

Now, go to your watchlist by hovering over your profile icon in the browser or the “My Stuff” section in the smartphone app. 

Start streaming the content from here.

If the reason behind video unavailability is a glitch in the app, it should resolve the problem. You can also change the video streaming quality to check if the problem is with a particular video resolution or format.

Disable Hardware Acceleration

Now, click on the gear icon on the top-right corner.

Here, select the “Stream and download” option.

Toggle the switch for Hardware Acceleration to the left.

Lastly, confirm your choice on the next pop-up by clicking Continue.

Now that you have disabled hardware acceleration for Prime Video on your smartphone, check if the problem has been fixed. However, do note that disabling this feature can cause HD and 4K UHD videos to not behave properly.

Update Your Browser to The Latest Version

Here’s how to update your browser. We’re showing these steps with Google Chrome, but they’re largely the same for every browser out there.

Open the web browser and click on the three dots at the top-right corner.

Now, open Settings from the drop-down menu.

Scroll down and open the “About page.”

Here, you can check your browser version and update it if a later version is available.

Once updated, your browser will restart, and you should be able to stream the movie or TV show of your choice without any error. You can also update the app to its latest version and check if it resolves the “this video is unavailable” issue.

Clear Browsing Data

If Prime Video is working on a secondary browser, but not on your primary browser, and if your browser is already updated to the latest version, the issue may lie with browser cookies. Fortunately, deleting cookies is not a difficult task.
Note: Deleting browsing cookies will also log you out of pretty much every website you’re logged in on. Make sure you have passwords memorised, or better yet, use a good password manager.

Open the browser of your choice. (Edge, Firefox, Chrome, etc.)Press ctrl + shift + del to open browser data settings. (Works on all popular browsers) On a Mac, use “command + shift + delete”.Select the boxes next to ‘browsing history’, ‘cookies and other site data’, and ‘cached images and files’. Choose the time range ‘All time’ and click on ‘Clear data’.

Now re-login to the Prime Video website using your credentials. 

It will clear all the browsing data on your browser and reset the website settings. If the “video currently unavailable” issue were due to improper cookies, this method would resolve it, and you can stream the content without any problem. If you’re using the Prime Video app on your Android phone, you can also try clearing the app data and cache.

Disable Antivirus/Firewall

Note: Disabling a Firewall or Antivirus software will hamper your device’s security. Therefore, proceed at your own risk.

Open your Antivirus program. I am using McAfee. 

Go to the Protection settings and open Real-time scan and Firewall.

Turn off both the settings one by one.

Note: The steps to disable Antivirus and Firewall may vary for every Antivirus program. Many antivirus programs let you turn off the protection temporarily. You can decide the time period for which you want to disable the security and proceed. Once done, close the application and open Prime Video to check if the video is playing.

Server Outage

Every website in the world can sometimes go offline due to server outages. Whether due to a scheduled maintenance, a misconfiguration, DNS errors, or even something sinister like a DDoS attack. Fortunately, such outages usually don’t last long, and companies are quick to update users about such problems with their services.

Domain Extension Issue (TLD)

The TLD (Top Level Domain) or the domain extension is how you end your domain name, for instance, www.primevideo.com and www.primevideo.ca. Both the domain name works fine if you are streaming from Canada. However, your computer treats them differently. So, if Prime Video isn’t redirecting you to its main website, try to open the” .com” domain manually. This error is specific to a few countries only.

Show Taken Down

Streaming rights for shows vary for each country. Therefore, it is possible that a show is taken down in a matter of a day when the streaming contract is over. In such cases, you will get a “video unavailable” error.

Using VPN/Proxy 

Antivirus/Firewall

Hardware Acceleration

HDMI Cable

While connecting to a TV from a streaming device like Firestick, using a suitable HDMI cable is crucial. Otherwise, the TV will block you from showing any video, especially if you want to stream 4K UHD content.

This Video is Currently Unavailable on Prime Video: Fixed!

Well, that’s how you can resolve the “this video is currently unavailable” error on Prime Video. We discussed all the ways you can use to fix the issue with Prime Video easily, and even took a look at the reasons behind these problems. Hopefully, you’ve been able to solve the video unavailable error on your devices. So, do you encounter this problem often? Are there any other methods that we should include in this guide? Let us know in the comments.